Zappos All Hands Meeting

I am a huge fan of Zappos and hope to visit them shortly to find out all about their culture and customer service ethic for myself, first hand.

In the meantime, I have signed up for the Zappos All Hands Meeting Live Webcast

http://bit.ly/bTH1Qk

If you want to know how to drive a service business thought culture, why not sign up now?

Zappos does it again

We just love the new advertising campaign from Zappos - it has taken real customer phone calls and "acted them out" with puppets. Hard to explain, but worth a look.

http://bit.ly/9Xkhvz

and if you want to see how they got all the staff excited about the new campaign, check out the employee launch party

http://bit.ly/9HVpj4

and if you haven't yet checked out this amazing company, "powered by service", have a look at http://about.zappos.com/