We just love the new advertising campaign from Zappos - it has taken real customer phone calls and "acted them out" with puppets. Hard to explain, but worth a look.
http://bit.ly/9Xkhvz
and if you want to see how they got all the staff excited about the new campaign, check out the employee launch party
http://bit.ly/9HVpj4
and if you haven't yet checked out this amazing company, "powered by service", have a look at http://about.zappos.com/
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